Acceptable Use Policy

This Acceptable Use Policy (the "AUP") forms an integral part of the agreement between you and Nexia Digital Solutions Limited ("Nexia", "we", "us") and applies to every customer, end-user, account-holder and visitor that accesses or uses any service provided by Nexia (the "Services"), including shared and WordPress hosting, reseller hosting, virtual private servers, cloud servers, dedicated servers, domain registration and any related ancillary services. The AUP is designed to protect Nexia, our customers, our network and the wider internet community. Violations may result in suspension, termination, deletion of customer content, retention of fees, referral to law-enforcement authorities and legal action, in our sole discretion and without further notice. Capitalised terms not defined here have the meaning given in our Terms of Service.

1. General principles

You are responsible for all activity originating from your Account, your servers and any application or content you operate, regardless of whether the activity was initiated by you, your employees, contractors, sub-resellers, end-users, or by automated processes you control. You must comply with all applicable laws and regulations of your jurisdiction, the jurisdiction of the datacenter region you select, and the laws of the Hong Kong Special Administrative Region.

2. Strictly prohibited content

The following content is prohibited on every Nexia plan, in every region, without exception:

• Child sexual abuse material (CSAM), child grooming material, sexualised depictions of minors (including animated, illustrated and AI-generated). Confirmed material is preserved as required by law and reported immediately to the National Center for Missing & Exploited Children (NCMEC), INHOPE and competent law-enforcement authorities.
• Content that incites or facilitates violence, terrorism, genocide or violent extremism, including content produced by, glorifying, or operationally supporting designated terrorist organisations.
• Non-consensual intimate imagery (so-called "revenge porn"), deepfake intimate imagery of real persons, doxxing, harassment campaigns and stalkerware.
• Counterfeit goods, pirated software, trade-secret theft, unlicensed reproduction or distribution of copyrighted material, circumvention devices and bypass services for technological protection measures.
• Markets, indexes or escrow for illegal drugs, weapons, stolen credentials, stolen payment data or other unlawful goods or services.
• Hate speech targeting individuals or groups on the basis of race, ethnicity, national origin, religion, gender, sexual orientation, disability or other protected characteristics.
• Material that infringes third-party intellectual property rights; we respond to valid notices under the U.S. DMCA and analogous regimes and operate a counter-notice procedure.

3. Network abuse

• Spam (UCE/UBE), bulk unsolicited email, list-bombing, list-rental schemes and any practice resulting in listing on a major reputation service such as Spamhaus SBL/CSS, SORBS or Barracuda will result in immediate suspension pending investigation.
• Phishing kits, credential harvesters, fake login portals and brand impersonation pages.
• Malware, ransomware, exploit kits, botnet command-and-control, drive-by download infrastructure and payload-staging.
• Denial-of-service attacks originated from, or directed at, third parties; participation in stresser/booter services in any capacity.
• Unauthorised vulnerability scanning, port scanning or penetration testing of third-party assets without prior written consent. Authorised testing of your own assets is permitted; please notify abuse@nexia.host in advance to avoid automated mitigation.
• Open relays, open proxies, open recursive DNS resolvers, open NTP/SSDP amplifiers and any service prone to traffic-amplification abuse.
• IP spoofing, ARP poisoning, BGP hijacking, MAC spoofing on shared LAN segments, or any attempt to evade network-isolation controls.
• Circumvention of authentication, throttling or rate-limiting on Nexia's own systems or those of any third party.

4. Fair use on shared & reseller plans

Shared, WordPress and reseller hosting plans are designed for ordinary website workloads. The following are prohibited on shared infrastructure but generally permitted on VPS, cloud and dedicated plans subject to capacity:

• Sustained CPU usage above 25% per process for more than 90 seconds.
• Persistent background workers, IRC bots, game servers, high-frequency cron jobs (faster than every 5 minutes) and cryptocurrency miners.
• Public file-storage, file-sharing, image-hosting and video-streaming scripts where they constitute the primary purpose of the account.
• BitTorrent trackers, seedboxes, public proxies and public VPN endpoints.
• Outbound email volumes above 500 messages per hour, or messaging to lists that you do not own and have not obtained verifiable opt-in for.
• Storing more than 250,000 inodes (files plus directories) per shared account, where this is unrelated to a normal website workload.

5. Cryptocurrency, blockchain & high-CPU workloads

Cryptocurrency mining (proof-of-work or memory-hard) is prohibited on shared, WordPress and reseller plans, on entry-level VPS plans, and on any plan that does not explicitly permit it. Mining is permitted on dedicated servers and on VPS plans expressly marked "mining-allowed" at order time. Operating a non-mining blockchain full node (Bitcoin, Ethereum, etc.) for personal or development use is permitted on VPS-3 and above. Any workload disrupting neighbouring tenants — including high-IOPS storage abuse, fork bombs and memory leaks — may be throttled or terminated.

6. Adult content

Lawful adult content is permitted on VPS, cloud and dedicated plans subject to all of the following: (a) every depicted performer is verifiably 18 years of age or older at the time of recording; (b) records are maintained in accordance with U.S. 18 U.S.C. § 2257 or the equivalent in your jurisdiction; (c) no content involves coercion, sextortion, hidden-camera material, deepfakes of real persons without their explicit consent, or material falling within Section 2 of this AUP. Adult content is not permitted on shared, WordPress or reseller plans.

7. Email & messaging

• You must publish accurate SPF, DKIM and DMARC records and honour unsubscribe requests within 10 business days.
• You must not forge envelope or header information, hide the originating IP, or use misleading subject lines.
• For transactional and marketing email at scale, we recommend a dedicated sending service (Postmark, Mailgun, SendGrid). Bulk sending direct from shared IPs is not supported.
• Operating mailing-list software requires verifiable double opt-in and bounce-handling.

8. Domain & DNS abuse

Cybersquatting, typosquatting against well-known brands, and domain-name fraud are prohibited. We will lock or transfer domains in response to valid UDRP, URS or court orders. Abusive use of our DNS hosting (such as fast-flux, DNS tunnelling for command-and-control, or reflection/amplification) results in immediate suspension.

9. Reporting abuse

To report a suspected violation of this AUP, please use our abuse form or email abuse@nexia.host. We acknowledge all reports within 4 business hours. CSAM and child-safety reports are escalated 24/7 with a target response time of 60 minutes. Where possible, please include URLs, IP addresses, timestamps (with timezone) and supporting evidence such as full email headers.

10. Enforcement, suspension & appeals

We may suspend or terminate any Service immediately and without prior notice where there is an imminent threat to our network, our customers, or third parties, or where required by law. For non-imminent violations we will issue 24 hours' notice to remediate where safe and lawful to do so. Repeated or wilful violations result in permanent termination, retention of pre-paid fees, and may result in legal action. You may appeal a suspension by replying to the suspension notice within 14 days; a senior member of our trust & safety team will review the decision and respond within 5 business days.

11. Cooperation with law enforcement

We cooperate with valid legal process from competent authorities, reviewing each request for proper jurisdictional basis, scope and proportionality, and providing the minimum data necessary to comply. Where lawful and practicable, we notify affected customers in advance. We publish an annual transparency report at nexia.host/transparency.

12. Updates to this AUP

We may update this AUP from time to time to reflect new abuse patterns, regulatory developments, or operational requirements. Material changes will be posted at this URL and notified by email at least 30 days before they take effect, except where a faster change is necessary to address an active threat.

13. Contact

Trust & Safety: abuse@nexia.host · Legal notices: legal@nexia.host · Postal: Nexia Digital Solutions Limited, Unit 1507A, 15/F., Eastcore, 398 Kwun Tong Road, Kwun Tong, Kowloon 999077, Hong Kong.